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	<title>A Little Ludwig Goes A Long Way &#187; Criminality</title>
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		<title>Business reading &#8212; IndyMac, Customers</title>
		<link>http://theludwigs.com/2008/07/business-reading-indymac-customers/</link>
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		<pubDate>Fri, 25 Jul 2008 16:59:28 +0000</pubDate>
		<dc:creator>john</dc:creator>
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		<category><![CDATA[Business]]></category>
		<category><![CDATA[Criminality]]></category>
		<category><![CDATA[Fraud]]></category>
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		<description><![CDATA[My Experience at IndyMac: Fraud, Corruption, Criminality.&#8195;Wow. The 6 Laws of Customer Experience &#8212; nice, clear, succinct read about how to orient towards customers.]]></description>
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<li><a href="http://bigpicture.typepad.com/comments/2008/07/appraisers-wows.html">My Experience at IndyMac: Fraud, Corruption, Criminality</a>.&#8195;Wow.</li>
<li><a href="http://experiencematters.wordpress.com/2008/07/22/free-book-the-6-laws-of-customer-experience/">The 6 Laws of Customer Experience</a> &#8212; nice, clear, succinct read about how to orient towards customers.</li>
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