5 people in line waiting to pay at Barnes & Noble Bellevue vs 1 chatty cashier. 1 Nooklehead standing over at the Nook stand doing nothing while we are all trying to give the store money.

I finally called the store and asked whoever answered to come up front and help, they said they were busy with a customer. When it was finally my turn the clerk spent 1 minute on the script trying to get me to sign up for their loyalty card — not understanding that the last thing I want to do is buy more books here.

So many things wrong here. As a start, give the idle Nook dude a square reader and let him do check outs on the Nook. Giving him something to do, a chance for me to handle a Nook, and completing my transaction more speedily.