Business reading — IndyMac, Customers
* My Experience at IndyMac: Fraud, Corruption, Criminality. Wow.
* The 6 Laws of Customer Experience — nice, clear, succinct read about how to orient towards customers.
* My Experience at IndyMac: Fraud, Corruption, Criminality. Wow.
* The 6 Laws of Customer Experience — nice, clear, succinct read about how to orient towards customers.