Getting ready to switch from a WidowPC box to an Alienware box. I’ve had the WidowPC box 8 months, it is a nice SLI liquid-cooled box, but it has had thermal problems from the day I got it and no longer runs. WidowPC is honestly not that responsive. I think they are just too small — my order number suggests I am approximately customer number 1000, and my support requests suggests they have handled ~4000 support requests — not large numbers, and too many requests per box.
Alienware offers onsite service and for the kind of bleeding edge boxes I buy, I think that is worthwhile. I just don’t have the time to be front line of support for myself, like Bob is for himself.